24 Apr

Guest Relations Supervisor Call Centre Operations Jobs Vacancy in Ocean Park Aberdeen

Position
Guest Relations Supervisor Call Centre Operations
Company
Ocean Park
Location
Aberdeen HKI
Opening
24 Apr, 2018 30+ days ago

Ocean Park Aberdeen urgently required following position for Guest Relations Supervisor Call Centre Operations. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Guest Relations Supervisor Call Centre Operations Jobs Vacancy in Ocean Park Aberdeen Jobs Details:

Responsibilities

The incumbent will lead the daily operations of the Guest Relations Office to render the best guest services to the Park’s visitors. He/ She is also responsible for supporting all in-park guest services and promotions, handling enquiries, comments and complaints through Ocean Park hotlines, preparing all kinds of reports and carrying out special duties as assigned.

Requirement

•University Degree or Diploma in hospitality or related disciplines
  • With at least 2 years’ working experience, preferably practical experience in hospitality or guest-oriented job in Call Centre environment
  • Practical experience in handling guest complaints, comments and guests’ request with great diplomacy
  • Must be responsible, reliable and able to work under pressure in a fast moving environment
  • Computer literacy in MS Office
  • Excellent command of both written and spoken English and Chinese, including Putonghua
  • Willing to work on shifts, during weekends and public holidays

Candidate with less experience and qualification will be considered as Senior Guest Relations Officer / Guest Relations Officer


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