Customer Operations Account Specialist Jobs Vacancy in Burberry Asia Limited
Burberry Asia Limited urgently required following position for Customer Operations Account Specialist. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.
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Customer Operations Account Specialist Jobs Vacancy in Burberry Asia Limited Jobs Details:
Founded in 1856, Burberry today remains quintessentially British, with outerwear at its core. Digital luxury positioning and intensive focus on design innovation, quality and heritage icons ensure continued brand purity and relevance globally across genders and generations. Burberry believes that in order to be a great brand it must also be a great company and constantly leverages the energy of its compassionate and creative thinking culture to continually innovate and drive the brand forward. Headquartered in London, Burberry is a design, marketing and retail led business with a global reputation for innovative product design, digital marketing initiatives and dynamic retail strategies.
To ensure the accuracy and integrity of customer orders and actively participate in their lifecycle from order receipt to dispatch of goods being the first point of contact for internal and external customers and always providing the highest level of service and support to a region.
Own Account Management and Customer Relationships in cooperation with the Coordinator and Supervisor/Manager
Be the point of contact for after-sales and process in-season orders
Participate in creating customer relationship plans strategies for key customers
Participate in customer meetings communication to customers where appropriate
Maintain customer records
Interpret and act on customer reports
Participate in managing stock for store openings and events
Monitor and challenge (where appropriate) credit decisions impacting orders and stock
Prepare order confirmations (identify orders not to be confirmed)
Monitor and prioritise deliveries, chase non-deliveries
Manage customer generated cancellations
Process complaints and refunds
Participate in communication of shortagesand re-timings across/within the region, working closely with Order Management
Process repairs and provisions of spare parts
Manage returns process end to end and stock swaps
Assist in managing orders according to local exotics policies
Be responsible for sending out Collection Notes and Newsflashes in close cooperation with the Coordinator
Monitor and manage EDI where applicable
Keep colleagues, line manager and team closely updated with all relevant communication coming from the above tasks
Fluent English - verbal and written
Good knowledge of managing orders - on SAP (AFS/IS Retail) is preferable
Understanding of order lifecycle activities
Understanding of shipping and credit processes
Very good to advanced Excel and numerical skills
Knowledge of producing reports using Microsoft Excel
No formal qualifications required but having worked in a very busy customer services department before is essential.
Knowledge of the fashion industry and any additional languages are a distinct advantage when covering for certain regions.
Foreign languages advantageous
From the moment that you join our team we aspire to make your employment experience a memorable and engaging one. Our people are passionate and proud of Burberry and our product; this energy, attitude and spirit define us. If you are energetic, hardworking and thrive in a collaborative and fast paced environment then please click the link to apply for this job or visit our website https://burberrycareers.com/asia/.
Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience. Full-time,Permanent