17 May

Customer Operations Account Specialist Jobs Vacancy in Burberry Asia Limited

Position
Customer Operations Account Specialist
Company
Burberry Asia Limited
Location
Opening
17 May, 2018 6 days ago

Burberry Asia Limited urgently required following position for Customer Operations Account Specialist. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Customer Operations Account Specialist Jobs Vacancy in Burberry Asia Limited Jobs Details:

Founded in 1856, Burberry today remains quintessentially British, with outerwear at its core. Digital luxury positioning and intensive focus on design innovation, quality and heritage icons ensure continued brand purity and relevance globally across genders and generations. Burberry believes that in order to be a great brand it must also be a great company and constantly leverages the energy of its compassionate and creative thinking culture to continually innovate and drive the brand forward. Headquartered in London, Burberry is a design, marketing and retail led business with a global reputation for innovative product design, digital marketing initiatives and dynamic retail strategies.

JOB PURPOSE

To ensure the accuracy and integrity of customer orders and actively participate in their lifecycle from order receipt to dispatch of goods being the first point of contact for internal and external customers and always providing the highest level of service and support to a region.

RESPONSIBILITIES

Own Account Management and Customer Relationships in cooperation with the Coordinator and Supervisor/Manager

Be the point of contact for after-sales and process in-season orders

Participate in creating customer relationship plans strategies for key customers

Participate in customer meetings communication to customers where appropriate

Maintain customer records

Interpret and act on customer reports

Participate in managing stock for store openings and events

Monitor and challenge (where appropriate) credit decisions impacting orders and stock

Prepare order confirmations (identify orders not to be confirmed)

Monitor and prioritise deliveries, chase non-deliveries

Manage customer generated cancellations

Process complaints and refunds

Participate in communication of shortagesand re-timings across/within the region, working closely with Order Management

Process repairs and provisions of spare parts

Manage returns process end to end and stock swaps

Assist in managing orders according to local exotics policies

Be responsible for sending out Collection Notes and Newsflashes in close cooperation with the Coordinator

Monitor and manage EDI where applicable

Keep colleagues, line manager and team closely updated with all relevant communication coming from the above tasks

PERSONAL PROFILE

Fluent English - verbal and written

Good knowledge of managing orders - on SAP (AFS/IS Retail) is preferable

Understanding of order lifecycle activities

Understanding of shipping and credit processes

Very good to advanced Excel and numerical skills

Knowledge of producing reports using Microsoft Excel

No formal qualifications required but having worked in a very busy customer services department before is essential.

Knowledge of the fashion industry and any additional languages are a distinct advantage when covering for certain regions.

Foreign languages advantageous

From the moment that you join our team we aspire to make your employment experience a memorable and engaging one. Our people are passionate and proud of Burberry and our product; this energy, attitude and spirit define us. If you are energetic, hardworking and thrive in a collaborative and fast paced environment then please click the link to apply for this job or visit our website https://burberrycareers.com/asia/.

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience. Full-time,Permanent


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