Specialist Membership Contact Centre Reservations Jobs Vacancy in Genting Hong Kong Limited
Genting Hong Kong Limited urgently required following position for Specialist Membership Contact Centre Reservations. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.
Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.
Specialist Membership Contact Centre Reservations Jobs Vacancy in Genting Hong Kong Limited Jobs Details:
- Provide warm and professional impression to members who call to make cabin reservations and enquiries of membership products
- Master and introduce the products in terms of marketing promotions, events, tournaments and cabin features
- Handle all reservation requests, amendments and cancellations received by phone, emails or webchats
- Effectively differentiate cabin type to match the right product with specific members’ needs
- Maintain complete knowledge of departmental policies, procedures and service standards
- Ensure the productivity levels, service standards and customer relations are maintained
- Maintain proper phone etiquette with each customer
- Perform other duties as assigned
Qualifications & Experience:
- High school diploma college education in Hospitality/ Marketing/ Gaming/ Tourism field is preferred
- Experience in front desk, reservations or call center is a plus
- Fluent spoken English, Cantonese and Mandarin is preferred
- Proficiency with Microsoft Office - Excel, Word and Outlook is a must
- A target-driven attitude with flexibility to work any shift on any day of the week
Interested parties please send e-mail to firstname.lastname@example.org
All application will be treated in strict confidence. The information provided will be used for selection purpose only. All information of unsuccessful applicants will be destroyed within 12 months.
For more information about us, please visit our website at www.gentinghk.com.
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