Customer Service Consultant Opportunities Jobs Vacancy in Burberry Asia Limited
Burberry Asia Limited urgently required following position for Customer Service Consultant Opportunities. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.
Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.
Customer Service Consultant Opportunities Jobs Vacancy in Burberry Asia Limited Jobs Details:
Founded in 1856, Burberry is a luxury brand with a distinctive British sensibility and strong international recognition. Headquartered in London and listed on the London Stock Exchange Burberry continues to create new opportunities for growth and development.
Through your passion for the Burberry brand and product and your specialist, expert, product knowledge you will provide a personalised sensational experience for our global customers.
Delivering World Class, Luxury Customer Service:
As the Customer Service Consultant you are the human face of the digital Burberry customer experience, connecting across the business to fulfil every customer need.
You will be as helpful as possible by taking ownership of each customer journey, resolving cases through accurate, appropriate and personalised solutions that enhance brand loyalty.
By demonstrating passion for the brand and expert product knowledge you will encourage customers to personally experience the style, look and quality of Burberry products.
You will use your empathy and intuition to anticipate and understand customers needs, persevering to resolve service or product related issues with specialist after-sales knowledge
You will be an enthusiastic advocate for the brand, using your knowledge to cultivate relationships that enhance brand loyalty and actively contribute to increased sales revenue
You will be an expert in dealing with customers via phone, live chat and email dialogue, this will include direct contact from customers, calls for flagship stores, and internal colleagues.
You will contribute towards the efficient running of the customer service department and play a key role in achieving the contact centre service level targets.
Using a range of systems and digital tools, you will ensure that the relevant administration is completed and distributed appropriately, in line with the departmental ways of working
Accurately record customer details using computer based and paper based systems where necessary.
You will ensure to operate in accordance with Burberrys approved policies and processes, and in line with Company procedures to minimise loss.
Carry out any additional duties as directed by the management team.
Excellent verbal Cantonese and Mardarin; written English language communication skills are essential.
Possess a genuine passion for delivering world class customer service.
Demonstrable experience in front line customer service role, ideally within Contact Centre environment.
Passionate about delivering a sensational customer experience.
Able to work collaboratively.
Excellent verbal and written communication skills.
Strong problem solving capability.
Robust and confident.
Organised and able to multi task.
Be available to work flexible shifts.
Demonstrates initiative through proactive approach.
Demonstrates a positive attitude
From the moment that you join our team we aspire to make your employment experience a memorable and engaging one. Our people are passionate and proud of Burberry and our product; this energy, attitude and spirit define us. If you are energetic, hardworking and thrive in a collaborative and fast paced environment then please click the link to apply for this job or visit our website https://burberrycareers.com/asia/.
Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience. Full-time,Permanent