17 May

Customer Service Consultant Opportunities Jobs Vacancy in Burberry Asia Limited

Position
Customer Service Consultant Opportunities
Company
Burberry Asia Limited
Location
Opening
17 May, 2018 30+ days ago

Burberry Asia Limited urgently required following position for Customer Service Consultant Opportunities. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Customer Service Consultant Opportunities Jobs Vacancy in Burberry Asia Limited Jobs Details:

Founded in 1856, Burberry is a luxury brand with a distinctive British sensibility and strong international recognition. Headquartered in London and listed on the London Stock Exchange Burberry continues to create new opportunities for growth and development.

JOB PURPOSE

Through your passion for the Burberry brand and product and your specialist, expert, product knowledge you will provide a personalised sensational experience for our global customers.

RESPONSIBILITIES

Delivering World Class, Luxury Customer Service:
As the Customer Service Consultant you are the human face of the digital Burberry customer experience, connecting across the business to fulfil every customer need.

You will be as helpful as possible by taking ownership of each customer journey, resolving cases through accurate, appropriate and personalised solutions that enhance brand loyalty.

By demonstrating passion for the brand and expert product knowledge you will encourage customers to personally experience the style, look and quality of Burberry products.

You will use your empathy and intuition to anticipate and understand customers needs, persevering to resolve service or product related issues with specialist after-sales knowledge

You will be an enthusiastic advocate for the brand, using your knowledge to cultivate relationships that enhance brand loyalty and actively contribute to increased sales revenue

You will be an expert in dealing with customers via phone, live chat and email dialogue, this will include direct contact from customers, calls for flagship stores, and internal colleagues.

You will contribute towards the efficient running of the customer service department and play a key role in achieving the contact centre service level targets.

Using a range of systems and digital tools, you will ensure that the relevant administration is completed and distributed appropriately, in line with the departmental ways of working

Accurately record customer details using computer based and paper based systems where necessary.

You will ensure to operate in accordance with Burberrys approved policies and processes, and in line with Company procedures to minimise loss.

Carry out any additional duties as directed by the management team.

PERSONAL PROFILE

Excellent verbal Cantonese and Mardarin; written English language communication skills are essential.

Possess a genuine passion for delivering world class customer service.

Demonstrable experience in front line customer service role, ideally within Contact Centre environment.

Passionate about delivering a sensational customer experience.

Able to work collaboratively.

Excellent verbal and written communication skills.

Strong problem solving capability.

Team player.

Robust and confident.

Organised and able to multi task.

Be available to work flexible shifts.

Demonstrates initiative through proactive approach.

Demonstrates a positive attitude

From the moment that you join our team we aspire to make your employment experience a memorable and engaging one. Our people are passionate and proud of Burberry and our product; this energy, attitude and spirit define us. If you are energetic, hardworking and thrive in a collaborative and fast paced environment then please click the link to apply for this job or visit our website https://burberrycareers.com/asia/.

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience. Full-time,Permanent


Jobs Vacancy Related to Customer Service Consultant Opportunities:

05Jun

Customer Care Consultant Jobs Vacancy in Zurich Insurance Group . Zurich Insurance Group opening great career opportunity and jobs vacancy for Customer Care Consultant position. This jobs vacancy will be open for new jobs applicant starting for 05 Jun, 2018. Customer Care Consultant. Minimum 2 years working experience in Customer Service, preferably in call-centre environment.... ... Continue reading -->


11Aug

Apac Customer Care Consultant Jobs Vacancy in Net Porter Group Wan Chai. Net Porter Group Wan Chai opening great career opportunity and jobs vacancy for Apac Customer Care Consultant position. This jobs vacancy will be open for new jobs applicant starting for 11 Aug, 2018. APAC Customer Care Consultant. We currently have a number of fantastic opportunities for Sales and Customer Care Consultants to join our team, working with an... ... Continue reading -->


15May

Investment Consultant Services Manager Retail Banking And Wealth Management Jobs Vacancy in Hsbc Kowloon City. Hsbc Kowloon City opening great career opportunity and jobs vacancy for Investment Consultant Services Manager Retail Banking And Wealth Management position. This jobs vacancy will be open for new jobs applicant starting for 15 May, 2018. Broad knowledge of the financial service industry and global marketplace. We are currently seeking a high caliber professional to join our team as Investment... ... Continue reading -->


31Jul

Customer Care And Sales Consultant Japanese Korean Speaking Jobs Vacancy in Yoox Net Porter Group . Yoox Net Porter Group opening great career opportunity and jobs vacancy for Customer Care And Sales Consultant Japanese Korean Speaking position. This jobs vacancy will be open for new jobs applicant starting for 31 Jul, 2018. Customer service provided, products and brands stocked. The Sales and Customer Care team are now seeking a talented multilingual Sales and Customer Care... ... Continue reading -->


15Aug

Vip Travel Consultant Jobs Vacancy in American Express Global Business Travel . American Express Global Business Travel opening great career opportunity and jobs vacancy for Vip Travel Consultant position. This jobs vacancy will be open for new jobs applicant starting for 15 Aug, 2018. Strong customer service orientation; Provide specialized expertise, training, and process/project leadership to enhance the team’s overall level of service.... ... Continue reading -->