23 Oct

Manager Process Development And Transformation Hang Seng Bank Jobs Vacancy in Hsbc Mong Kok

Position
Manager Process Development And Transformation Hang Seng Bank
Company
Hsbc
Location
Mong Kok KOW
Opening
23 Oct, 2018 30+ days ago

Hsbc Mong Kok urgently required following position for Manager Process Development And Transformation Hang Seng Bank. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Manager Process Development And Transformation Hang Seng Bank Jobs Vacancy in Hsbc Mong Kok Jobs Details:

A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.


Manager, Process Development and Transformation

Insurance Division
Hang Seng Bank was one of Hong Kong's bancassurance pioneers with insurance business footprint started since 1965. Over the years, Hang Seng Bank has been committed to serve its customers by providing full spectrum of insurance products including Life Insurance manufacturing, distribution of General Insurance and Medical products, and MPF business.

Insurance is a fast-growing business and is one of the key drivers of Hang Seng Bank. As a well-established insurance entity, we take care of every need of our customers with an optimized service excellence through the Bank’s retail and commercial network, with a dedicated team of professionals in place.

Should you join our Insurance business, you will focus on maintaining close relationships with our corporate and individual customers, and providing them with premium service. You will also be expected to develop new insurance products and distribution channels to meet the changing needs of customers in a dynamic environment.

We are currently seeking a high caliber professional to join our department as Manager, Process Development and Transformation .


Principal responsibilities
  • Lead and manage implementation of business transformation initiatives; ensure quality deliverables which meet the business and customer segment requirements
  • Review and uplift the effectiveness and efficiency of after sales service support workflow, including underwriting, claims, policy servicing, and customer services
  • Maintain timely communication with back-end operation teams, IT teams and business stakeholders throughout the project lifecycle to ensure requirements are aligned with business objectives
  • Keep abreast of the latest compliance requirements of the Group, Bank and regulatory authorities, initiate necessary internal and external communication plan, internal procedural and system changes

Qualifications

Requirements
  • University degree in Business Administration, Insurance or related discipline
  • Minimum of 5 years' experience in project management / service propositions management in the banking or insurance industry
  • Excellent communication, interpersonal, and analytical skills
  • Strong self-motivation and ability to work under pressure
  • Proficiency in both English and Chinese
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes


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